Online course Terms & Conditions

1.1 This agreement relates to a block booking of lessons, payable in full and in advance.

1.2 The Teacher will provide up to 10 lessons via the Zoom online conferencing platform.

1.3 The Teacher will provide an agreed schedule of lessons detailing dates and times prior to lessons commencing. The dates and times of the lessons may be changed if both the Teacher and the Student/Guardian agrees.

1.4 The fee this term is £40 for all AYM (Aspiring Young Musicians) courses for ages 11-16 and £80 for Cre8tiv® Keyboards for Songwriting and Music Production; Cre8tiv® concessionary fees of £40 are only available once evidence is approved for current, full-time students and the unemployed claiming Employment and Support Allowance, Jobseeker’s Allowance or Universal Credit. Email evidence to

The fee for the Cre8tiv® YouTube one-day course is £40. YouTube course participants MUST have their own creative content/videos or permission to use any materials on their YouTube channel during the one-day course.

1.5 Course fees are non-refundable and non-transferable.

1.6 The Students/Guardians of AYM students are responsible for ensuring that the Student is available for the arranged online lesson as confirmed by email between the Teacher and Guardian. Delays or interruptions encroaching into this time will be considered as time provided.

1.7 If no notice to discontinue lessons has been served as above and the Student fails to attend an arranged online lesson as confirmed by email between the Teacher and Guardian, fees for that lesson remain payable and no refund of any fees paid in advance will be given.

1.8 Should a lesson be missed by the Teacher for whatever reason, the Teacher will either provide a replacement lesson at an agreed time, or issue a credit note.

1.9 The Guardian and Student undertake not to make unlawful photocopies of music.

1.10 The Student/Guardian is responsible for informing the Teacher of any medical conditions which may affect the online learning experience and interaction.

1.11 We occasionally use photos and video of our classes on leaflets and online for promotion. If you prefer to opt out, please notify us at

1.12 The Teacher agrees to comply with all applicable laws, statutes, regulations including in relation to confidentiality, privacy, GDPR and the protection of personal data.

1.13 Should any disputes arise during the term of this agreement it is anticipated that discussions would take place between the parties with the intention of resolving any dispute. However, if the parties are unable to resolve the dispute, they may agree to terminate this agreement with immediate effect or seek the services of a mediator.

1.4 Neither party shall be liable to the other party for any breach by the other of any of the terms and conditions herein occasioned by pandemic (including the current Covid-19), any act of God, war, revolution, riot, civil disturbance, strike, lock-out, flood, fire or other cause not reasonably within the control of such party.

Space and equipment

2.1 The Student/Guardian is responsible for providing suitable space and appropriate
technology to enable online learning to be provided as advised by the Teacher.

2.2 The Student/Guardian is responsible for ensuring that the online Zoom platform is installed
and ready for use prior to the commencement of lessons. All technical issues should be referred
to the software/platform provider.

2.3 Materials supplied electronically by the Teacher remain the Intellectual Property of the

2.4 The Teacher is not liable for any technical faults, failures or damages of equipment used at
the Guardian’s/Student’s premises or elsewhere for the purposes of receiving online teaching
and will not be required to make up any lost teaching time caused by such faults, failures or
damages. Moving equipment in order to enhance the quality of video/audio is done at the
Student’s/Guardian’s risk.

2.5 The Teacher is not required to make up lost time due to technical difficulties experienced at the Student’s/Guardian’s home or other location used for the purposes of receiving online teaching, e.g. insufficient or unreliable broadband to support audio and video, poor sound quality, computer hardware and software problems, etc.


3.1 Lessons must not be recorded by either party unless there is a prior agreement for this. If recordings are made, they should not be shared with third parties or uploaded to social media.

3.2 The online teaching platform must not be used by the parties for any other purpose than teaching, e.g. sharing photos or general messaging without prior agreement.

3.3 Where possible the Student/Guardian should assist the Student in limiting their profile within the online teaching app, using settings and preferences to maximise privacy. The Teacher will commit to doing the same.

3.4 All communications regarding missed or cancelled lessons must be between the Student/Guardian and Teacher. Under no circumstances should the Student contact the Teacher directly.

3.5 For the purposes of confidentiality and privacy, all communications between the Student/Guardian and Teacher should be via email. (Communication by telephone should only take place where necessary due to urgency e.g. unavoidable last-minute cancellations).

3.6 Any defamatory, offensive or illegal material aired online by the Student, or inappropriate behaviour by the Student, will result in the immediate termination of the lesson. What constitutes such behaviour will be determined in the reasonable opinion of the Teacher. In this instance, the Teacher reserves the right to withdraw entirely from this agreement with immediate effect. Fees paid will not be refunded.

3.7 Both the Teacher and Student must dress appropriately for the online lesson.

3.8 Both Teacher and Student should present against a neat and tidy background where possible, when using video.

3.9 AYM Student’s Guardians may, if they wish, be present during the online lesson, if agreement is given by the Teacher.

3.10 The Teacher agrees to comply with The Midi Music Company’s Safeguarding and Equality and Diversity policies, which are available upon request.

3.11 The Midi Music Company keeps an up-to-date DBS (Disclosure and Barring Service) register of all tutors.


It is important to note that whilst a Teacher will do their best to ensure the Student makes satisfactory progress, this cannot be guaranteed. Careful regular practice as advised by the Teacher is essential to the success in any musical endeavour.

By registering on this course, you agree to the terms of this agreement and authorise The Midi Music Company to provide online tuition to you, your son/daughter or child under your care, until termination of this agreement.

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